Customer loyalty, the key to successful, consistent business growth

But how many competing loyalty cards must you have in your wallet before customer loyalty becomes meaningless?

Customer ServiceMichael ClerckJuly 16, 2017Customer Satisfaction

Quality Systems and Processes are Important

The reason the majority of new businesses fail in just a few years is that to bring a vision to life, a business needs quality systems and processes enabling it to thrive on something beyond the passion of its leaders.

Business GrowthMichael ClerckJune 30, 2017Business Growth

The Challenge of Staff Development

We have all been faced with “I don’t want to do this anymore”, “I am happy doing what I am doing, I don’t want to change anything”, “I want promotion what do I need to do”, or “why haven’t I been promoted?”

LeadershipMichael ClerckJune 21, 2017Leadership

Some controversial, challenging questions to which only you have the answer

What does having a role model say about us?

LeadershipMichael ClerckJune 2, 2017Leadership

Square Peg in a Round Hole

Successful people are promoted to top positions every day. While they’re effective when it comes to delivering on objectives, they often lack the critical skills required in their new role. It’s simply not their skill set and you’ll promptly know it from results.

LeadershipMichael ClerckMay 26, 2017Leadership

Is it feasible to be a team leader and behave like a manager

A simple but perhaps confusing answer is that you should be capable of being both a leader and a manager, it all depends on circumstances.

LeadershipMichael ClerckApril 24, 2017Leadership

Business impact operating in a multi-cultural society

Have you ever considered the implications this has on the workplace and how employees and clients relate to your company culture?

Business CultureMichael ClerckApril 6, 2017Business Culture

Do you envy people who have a natural talent?

Repeated research has proven that IQ is not related to levels of achievement.

Performance ManagementMichael ClerckMarch 5, 2017Performance Management

Customer insights are crucial

New products and services need to start from researched insights and developed by agile teams of subject matter and industry experts.

Business StrategyMichael ClerckMarch 4, 2017Business strategy

A brief guide to understanding group dynamics

Ever find yourself in a group attempting but struggling to accomplish a task or solve a problem?

Performance ManagementMichael ClerckFebruary 25, 2017Performance Management

How to you ensure your customers remain loyal and promote your business

How do you avoid creating a bad experience or an unanticipated change that may well destroy that loyalty?

Customer ServiceMichael ClerckFebruary 19, 2017Customer Satisfaction

Secret behind succesful marketing

For millennia, the number three has been imbued with a mystique, a power that has seen it placed at the centre of rules governing effective communication within all aspects of culture.

MarketingMichael ClerckFebruary 7, 2017Marketing