What is process mapping?

The purpose of process mapping is to improve understanding, communication, and analysis of a process. It allows individuals or teams to identify inefficiencies, bottlenecks, and areas for improvement in a systematic manner.

Additionally, process maps can serve as a foundation for innovation, as they highlight areas where new technologies or approaches can be applied.

Process mapping is a visual representation of a series of steps or activities. It provides a clear and structured overview of how a particular process unfolds, illustrating the sequence of tasks, decision points, inputs, outputs, and interactions between different entities or stakeholders.

There are several commonly used markers to create process maps, including;

Start/End Points, indicating the beginning and end of the process.

Tasks/Activities, the individual steps or actions performed within the process.

Decision Points, where a decision or choice needs to be made.

Arrows/Flow Lines, the sequence of the process from one step to the next.

Input/Output, associated with each task or activity.

Connectors, used to link different parts of the process that are not in sequential order.

Process mapping can be carried out using various styles of flowcharts from the very simple to the highly complex depending on the requirements and objectives of the mapping exercise.

Overall, process mapping serves as a visual aid to understand and improve processes by identifying areas of inefficiency, redundancy, or opportunities for automation and optimisation. It facilitates collaboration, documentation, and continuous improvement efforts within organisations.

Want to learn more about how process mapping can help you improve your company’s productivity and efficiency then contact us today.