Do you collaborate with third party providers or work with sub-contractors?

How do you ensure they deliver to the standard you and your clients demand?

A 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁 (𝗦𝗟𝗔) is a crucial document that establishes clear expectations and responsibilities between businesses ensuring that products or services are delivered to the agreed standard, deadlines are met, and the standard of quality demanded is achieved.

It helps prevent misunderstandings and promotes accountability, efficiency, and critically ensures the end customer receives the quality of product or service they expect.

𝗪𝗵𝗮𝘁 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝗶𝗻 𝗮 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁?

• The names of the businesses involved.

• The scope and list of services to be provided and the applicable quality standards, timelines, the means and frequency of communication.

• Start date, end date and schedule for any interim reviews.

• Compliance with any regulatory requirements.

• Defining how performance will be monitored, the process for feedback and management of corrective actions.

• How noncompliance will be addressed and any penalties to be applied.

• Process for termination for failing to deliver, conclusion of agreement or early finish.

• Payment terms.

• Where applicable, confidentiality and process for data protection as required.

• Means of dispute resolution.

• Signatures or representatives and business names of the parties agreeing to the service level agreement

𝘾𝙤𝙣𝙨𝙞𝙙𝙚𝙧𝙞𝙣𝙜 𝙖𝙣 𝙎𝙇𝘼 𝙗𝙪𝙩 𝙣𝙚𝙚𝙙 𝙝𝙚𝙡𝙥, 𝙜𝙚𝙩 𝙞𝙣 𝙩𝙤𝙪𝙘𝙝 𝙖𝙣𝙙 𝙬𝙚’𝙡𝙡 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 𝙚𝙭𝙥𝙚𝙧𝙩 𝙜𝙪𝙞𝙙𝙖𝙣𝙘𝙚