Is there value in setting Key Performance Indicators (KPIs) for your business?

Over the last few weeks I have discussed the steps that will lead towards successful achievement of your business’s goals. Providing an explanation of how applying these will enable you acquire the success you desire.

Irrespective of where you are on your business journey, having clarity with your objectives and how to go about achieving them will be motivating and bring a sense of accomplishment.

In this concluding article I will summarise the last few week’s posts but I recommend reviewing each of them for a more detailed explanation.

The seven key points are

1. Define your vision for your business, articulate your brand and its values ensuring they are coherent and clearly understood. Lead by example.

2. Have measurable objectives with action plans and the necessary resources in place to achieve them.

3. Deliver an exceptional customer experience, with the aim to acquire customer loyalty, referrals and repeat business.

4. Data is your best friend! Instil the relevant tools to measure progress with a regular review, making corrections when and where necessary.

5. Invest in training and development. Standing still is not an option, be prepared to support your team and yourself with opportunities for personal growth and do not be afraid to delegate. Focus on continuous improvement throughout your organisation.

6. Customers expect consistent quality and reliability of your products and services. Your processes and supply chain need to be perfect and fully aligned to deliver it.

7. The bottom line is the prime target. An understanding of your financial data is essential to create a robust foundation on which to build.

If you are unsure where to start then make number 7 your priority followed by number 1.

You can then decide how you will progress the other attributes.

Need some help? Then message me and we can set up an exploratory discussion.